Penguin.com.bd is dedicated to enable a unique & delightful purchase experience for its customers. We are hell-bound to ensure the highest quality & reliability for our customers. However, there might be some inconsistencies. On seldom occasions, you may have to return an order.

Return Policy:

• In case the Customer Changes his/her Mind:
  • Must notify within 3 Days.
  • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
  • Any exception will result in no return.

• In case of a Misplaced Order:
  • Check the product and match it with the invoice.
  • Let us know as soon as possible
  • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
  • Any exception will result in no return.

• In case of Manufacturing Defect:
  • Must inform us immediately after learning the defect.
  • Any delay beyond 7 days will result in no return or replacement.

***Please Note: Quality of the product depends on the manufacturer. Penguin.com.bd has nothing to do with it. You cannot return a product if you do not like the product quality.

Warranty Policy:

• Warranty provided by Brands:
  • Notify us with in warranty period for any inconsistency.
  • Warranty claims will require at least 2 weeks of inspection before passing the claim.

• Warranty provided by penguin.com.bd:
  • Only applicable in case of a manufacturing defect. ▪ Must notify within 7 Days.
  • Any delay will not be acceptable.
  • Any exception will result in no return.

Refund Policy

• Refunds
  • Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for any refund.
  • Once we receive your item, we will inspect it and notify you that we have received your returned
  • item. We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your Bank Cards, Mobile Finance Service or through In-store Credits.
  • You will receive the refund within 7-10 working days. The refund period may vary depending on your card issuer's policies.
    
• Shipping
  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non­refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

How do I request for a return?

Option 1: Communicating with us by Facebook or penguin.com.bd  website.

Option 2: By calling Penguin.com.bd’s customer service on +8801929992220

Contact Us

If you have any questions on how to return your item to us, contact us.