Penguin.com.bd is dedicated to enable a unique & delightful purchase experience for its customers. We are hell-bound to ensure the highest quality & reliability for our customers. However, there might be some inconsistencies. On seldom occasions, you may have to return an order.

Return Policy:

  • In case the Customer Changes his/her Mind:
    • Must notify within 3 Days.
    • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
    • Any exception will result in no return.
  • In case of a Misplaced Order:
    • Check the product and match it with the invoice.
    • Let us know as soon as possible
    • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
    • Any exception will result in no return.
  • In case of Manufacturing Defect:
    • Must inform us immediately after learning the defect.
    • Any delay beyond 7 days will result in no return or replacement.

***Please Note: Quality of the product depends on the manufacturer. Penguin.com.bd has nothing to do with it. You cannot return a product if you do not like the product quality.

Warranty Policy:

  • Warranty provided by Brands:
    • Notify us with in warranty period for any inconsistency.
    • Warranty claims will require at least 2 weeks of inspection before passing the claim.
  • Warranty provided by penguin.com.bd:
    • Only applicable in case of a manufacturing defect.
    • Must notify within 7 Days.
    • Any delay will not be acceptable.
    • Any exception will result in no return.

Refund Policy

  • Refunds
    • Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for any refund.
    • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
    • If your return is approved, we will initiate a refund to your Bank Cards, Mobile Finance Service or through In-store Credits.
    • You will receive the refund within 7-10 working days. The refund period may vary depending on your card issuer's policies.
  • Shipping
    • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non­refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.

How do I request for a return?

Option 1: Communicating with us by Facebook

Option 2: By calling Penguin.com.bd’s customer service on +8801929992220

Contact Us

If you have any questions on how to return your item to us, contact us.