Penguin.com.bd is dedicated to enable a unique & delightful purchase experience for its customers. We are hell-bound to ensure the highest quality & reliability for our customers. However, there might be some inconsistencies. On seldom occasions, you may have to return an order.

Return Policy:

• In case the Customer Changes his/her Mind:
  • Must notify within 3 Days.
  • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
  • Any exception will result in no return.

• In case of a Misplaced Order:
  • Check the product and match it with the invoice.
  • Let us know as soon as possible
  • Please do not break the seal of your received product & conserve the delivery packaging & invoice.
  • Any exception will result in no return.

• In case of Manufacturing Defect:
  • Customers are required to notify us immediately upon discovering any manufacturing defect. Please record a video during unboxing or take clear photos and share them with us right after delivery. This is necessary for verification, as we cannot determine responsibility for damage without proper evidence.
  • Any delay beyond 2 hours after the delivery will result in no return or replacement.

***Note:

1. Quality of the product depends on the manufacturer. Penguin.com.bd has nothing to do with it. You cannot return a product if you do not like the product quality.

2. Penguin.com.bd will bear the delivery charges for 7 Days replacement warranty/Default warranty. Customer must bear the delivery charges for General warranty claim.

Warranty Policy:

• Warranty provided by Brands:
  • Notify us with in warranty period for any inconsistency.

• Warranty provided by penguin.com.bd:
  • Warranty is not valid for any physical damage.
  • Only applicable in case of a manufacturing defect, must notify within 7 Days
  • Any delay will not be acceptable.
  • Any exception will result in no return.
  • While claiming warranty, the customer has to pay the pickup charge (Inside Dhaka 60 taka, Outside Dhaka 100 taka) and the delivery charge after warranty processing (Inside Dhaka 60 taka, Outside Dhaka 100 taka).***Customers must provide the box and all the accessories given with the product while claiming warranty. Warranty will not be provided if anything is missing
  • If any problem found within 7 days, customer won't have to pay any delivery fee
  • Please Note: If any physical damage found, the warranty will not be valid.

  Refund Policy

  • Refunds
    • Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for any refund.
    • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
    • If your return is approved, we will initiate a refund to your Bank Cards, Mobile Finance Service or through In-store Credits.
    • You will receive the refund within 7-10 working days. The refund period may vary depending on your card issuer's policies.
      
  • Shipping
    • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non­refundable.
    • If you receive a refund, the cost of return shipping will be deducted from your refund.

  How do I request for a return?

  Option 1: Contact us on Facebook

  Option 2: Contact us on 📞+8801929992220

  Option 3: Mail us at 📧 support@penguin.com.bd