- [Enhanced Sound Experience]: The buds comes with 12.4mm driver unit, which delivers crisp clear and enhanced bass quality sound experience
- [Sound Master Equalizers]: For the OnePlus Nord Buds 2r, you get to choose how heavy or light you want your sound with the help of sound master equalizer’s 3 unique audio profiles -Bold, Bass & Balanced
- [Battery Life]:The flagship-level battery life for the all-new OnePlus Nord Buds 2r delivers up to 38 hrs of non-stop music on a single charge.
- [IP55 rating]: IP55 Water & Sweat Resistance
- [Gaming Mode]: It allows users to access a plethora of features while playing supported games on a OnePlus handset. They can be accessed at any time while playing games and give players the option to toggle different features and settings
Penguin.com.bd is dedicated to enable a unique & delightful purchase experience for its customers. We are hell-bound to ensure the highest quality & reliability for our customers. However, there might be some inconsistencies. On seldom occasions, you may have to return an order.
Return Policy:
- In case the Customer Changes his/her Mind:
- Must notify within 3 Days.
- Please do not break the seal of your received product & conserve the delivery packaging & invoice.
- Any exception will result in no return.
- In case of a Misplaced Order:
- Check the product and match it with the invoice.
- Let us know as soon as possible
- Please do not break the seal of your received product & conserve the delivery packaging & invoice.
- Any exception will result in no return.
- In case of Manufacturing Defect:
- Must inform us immediately after learning the defect.
- Any delay beyond 7 days will result in no return or replacement.
***Note: 1. Quality of the product depends on the manufacturer. Penguin.com.bd has nothing to do with it. You cannot return a product if you do not like the product quality. 2. Penguin.com.bd will bear the delivery charges for 7 Days replacement warranty/Default warranty. Customer must bear the delivery charges for General warranty claim.
Warranty Policy:
- Warranty provided by Brands:
- Notify us with in warranty period for any inconsistency.
- Warranty provided by penguin.com.bd:
- Warranty is not valid for any physical damage.
- Only applicable in case of a manufacturing defect, must notify within 7 Days
- Any delay will not be acceptable.
- Any exception will result in no return.
- While claiming warranty, the customer has to pay the pickup charge (Inside Dhaka 60 taka, Outside Dhaka 100 taka) and the delivery charge after warranty processing (Inside Dhaka 60 taka, Outside Dhaka 100 taka).
***Customers must provide the box and all the accessories given with the product while claiming warranty. Warranty will not be provided if anything is missing
- If any problem found within 7 days, customer won't have to pay any delivery fee
- Please Note: If any physical damage found, the warranty will not be valid.
Refund Policy
- Refunds
- Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/wrapped/intact condition (as delivered) to be eligible for a refund. Otherwise, there will be no option for any refund.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your Bank Cards, Mobile Finance Service or through In-store Credits.
- You will receive the refund within 7-10 working days. The refund period may vary depending on your card issuer's policies.
- Shipping
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are nonrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
How do I request for a return?
Option 1: Contact us on Facebook
Option 2: Contact us on 📞+8801929992220
Option 3: Mail us at 📧 support@penguin.com.bd